[Snapshot Pro] can't get snapshot to work

Hi, I have tried at least 6 times today to do a snapshot of my site but I keep getting an error when it gets to media. How can I find out the problem with why it won't work?

  • Ash

    Hello Kimberly Walz

    Are you trying regular snapshot or managed backup?

    Looks like there is an error generated. Would you please enable debug mode and check if there is any error? To enable debug mode please go to wp-config.php and change

    define( 'WP_DEBUG', false );

    to

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define( 'WP_DEBUG_LOG', true );

    Now try to take a backup again. That will create a file called debug.log inside wp-content folder. Open that file, check the very bottom and you will see the latest errors. Please send me those.

    Have a nice day!

    Cheers,
    Ash

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.