[Snapshot Pro] Cloud Backup not Working

I've been unable to backup to the cloud over the past couple of days. As a result, I'm only able to back up to the local host. When I try to upload it to the WPMU Cloud, it tries for a long time then throws out an error (a timed out error, I think???). Let me know what additional info you need from me. Thank you.

  • Prathamesh Palve
    • Staff

    Hello Eric,

    I hope you are doing well today.

    As the backup process is timing out I need to check as to what is causing it. For this, I will need the WP & and FTP credentials to the site to take a closer look. As this is a public forum, you must send us your details through our secure contact form https://premium.wpmudev.org/contact/#i-have-a-different-question using this template:

    Subject: “Attn: Prathamesh”

    – WordPress Credentials ( Link/ Username/ Password)

    – FTP credentials (host/username/password/path of site in question)

    – link back to this thread for reference

    Please update me in the thread here once you send the access. I am looking forward to hearing from you.

    Regards,

    Prathamesh Palve

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