Snapshot Pro: Delete Pending Dropbox Backups

Dear wpmu dev team,

Is there a possibility to delete pending Dropbox backups? Please see here:

https://www.dropbox.com/s/sj4ynth2q8hyuwn/Screen%20Shot%202016-08-31%20at%2009.41.39.png?dl=0?dl=1

It seems to me that once the transmission to Dropbox failed Snapshot is queuing more and more pending transmissions which then fail altogether.

Is there also a possibility to transfer bigger backups to Dropbox in a reliable way?

Thank you,

Bogdan

  • Predrag Dubajic
    • Support

    Hey Bogdan,

    Hope you’re doing well today :slight_smile:

    Currently there’s no way to cancel pending uploads but it could be useful to have in these specific cases so I’ll forward this question to our developers so they can consider adding something like this in future updates.

    However this behaviour you’re seeing does seem strange, after the update fails it should remove its from pending status.

    Since you mentioned you’re using large backups did you made sure that the snapshots are not too often so that previous one is still uploading when next one starts?

    Is there also a possibility to transfer bigger backups to Dropbox in a reliable way?

    Unfortunately there’s not much we can do here as it depends on server your site is running on, you might try increasing memory limit and max execution time to see if that helps for larger files.

    You can increase the WordPress memory and maximum execution time by following the instructions provided on below pages.

    http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    http://codex.wordpress.org/Common_WordPress_Errors#Maximum_execution_time_exceeded

    Best regards,

    Predrag

  • Bogdan
    • Flash Drive

    Hi Predrag,

    Currently there’s no way to cancel pending uploads but it could be useful to have in these specific cases so I’ll forward this question to our developers so they can consider adding something like this in future updates.

    Great, thank you.

    Since you mentioned you’re using large backups did you made sure that the snapshots are not too often so that previous one is still uploading when next one starts?

    The backups are once daily and the ones not uploading properly to Dropbox are between 200 MB und 400 MB.

    Best regards,

    Bogdan

  • Adam Czajczyk
    • Support Gorilla

    Hello Bogdan!

    The backups are once daily and the ones not uploading properly to Dropbox are between 200 MB und 400 MB.

    When sending files to Dropbox via API (which is the case here) there’s no file size limit, except the overall limit of your current Dropbox account so it would be good to make sure that there’s enough space available.

    The plugin sends data to Dropbox in “chunks” though and depending on your PHP/server settings there may be more or less of those “chunks” for a single file being sent. Although there’s no limit on file size that’s being send this way, there’s a limit of request an app can make. It’s hard to tell but it’s possible that for some reason Snapshot on your site is hitting that limit.

    Have you checked Snapshot log for that backup? If so, does it say anything related ot it? Do you think I could take a look at it?

    I could do this by accessing your site through a support access tool of our WPMU DEV Dashboard plugin. Here’s a guide on how to grant an access:

    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Best regards,

    Adam

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