[Snapshot Pro] Fatal Error

Our site is showing this error – “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”

Upon enabling debug, we were able to see the following error “Fatal error: Cannot redeclare get_available_post_mime_types() (previously declared in /home/*****/public_html/wp-includes/post.php:6905) in /home/*****/public_html/wp-admin/includes/post.php on line 1194”.

This issue only happens when the Snapshot plugin is active. If the Snapshot plugin is disabled/removed, the error goes away. Please advice.

  • Patrick Freitas
    • Staff

    Hi Matthew

    Hope you are doing well.

    Unfortunately, I wasn’t able to log in using the provided cPanel credentials, wouldn’t you mind please, forward us some information and we can keep working on your issue?

    Note: Don’t leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question:

    Subject: “Attn: Patrick Freitas”

    – Site login URL:

    – WordPress admin username:

    – WordPress admin password:

    – FTP/SFTP credentials

    Host:

    Username:

    Password:

    Port:

    – cPanel credentials

    Host:

    Username:

    Password:

    – Folder path to the site in question:

    – Link back to this thread for reference

    – Any other relevant URLs/info:

    Please, reply to the ticket once you have sent the information.

    Best Regards

    Patrick Freitas

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