[Snapshot Pro] i can't move the backed up site to new host

i created a backup of my site with snapshot pro and i am trying to move it to new host, but when i load the snapshot-installer .php file, i can't connect to database, although i created 2 different databases with mysql and postgresql.

what should i do? can you help?

  • Kris Tomczyk

    Hi firstshotdeveloper

    I am sorry that you have encountered this problem.

    From what you wrote you created snapshot via Managed Backup option.

    Can you please follow those steps to correctly move your site to another host:

    1. At first, create a Managed Backup in Snapshot.
    2. Then go to your Hub, click on the source site domain, go to Backup tab. There you will see your managed backups listed.
    3. Beside the listings, there will be a blue cloud download icon.
    4. Clicking that will give you option to download two files.
    A) One - Backup Zip File
    B) Two - snapshot-installer.php file
    5. Download them both.
    6. Then upload both to your target site root directory. (this directory needs to be empty)
    7. Create a clean database at your target site hosting.
    8. Then go to "https://ENTER_SITE_URL.com/snapshot-installer.php "
    9. Then you will see options to restore the backup.
    10. Follow the instructions and then you will be done.

    Hope this help :slight_smile:

    Kind Regards,

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