Snapshot pro installation

This pertains to most of my sites not just I usually get error messages when installing Snapshot pro. For the sites it does intall on, it doesn’t work. Most of the time, I get this message:

Fatal error: Uncaught Error: Class ‘Snapshot_Model_Full_Backup’ not found in /web/wp/wp-content/plugins/snapshot/lib/Snapshot/Controller/Full.php:29 Stack trace: #0 /web/wp/wp-content/plugins/snapshot/lib/Snapshot/Controller/Full/Cron.php(28): Snapshot_Controller_Full->__construct() #1 /web/wp/wp-content/plugins/snapshot/lib/Snapshot/Controller/Full/Cron.php(39): Snapshot_Controller_Full_Cron->__construct() #2 /web/wp/wp-content/plugins/snapshot/snapshot.php(234): Snapshot_Controller_Full_Cron::get() #3 /web/wp/wp-content/plugins/snapshot/snapshot.php(8655): WPMUDEVSnapshot->__construct() #4 /web/wp/wp-content/plugins/snapshot/snapshot.php(8759): WPMUDEVSnapshot::instance() #5 /web/wp/wp-admin/includes/plugin.php(2141): include(‘/web/wp/wp-cont…’:wink: #6 /web/wp/wp-admin/plugins.php(175): plugin_sandbox_scrape(‘snapshot/snapsh…’:wink: #7 {main} thrown in /web/wp/wp-content/plugins/snapshot/lib/Snapshot/Controller/Full.php on line 29

Internal PHP error

  • Nebu John
    • Staff

    Hi Jesse,

    Hope you are doing good and thank you for reaching out to us.

    I’m sorry to read about the issue that you encountered.

    Can you please explain a little bit more about this issue, so that we could try to recreate. Please confirm if this error was showing up when you were trying to run a Snapshot? Also, is that from our WPMU DEV Dashboard plugin that you installed Snapshot Pro? If not, please remove the folder ‘snapshot’ from ‘wp-contents/plugins’ and try to install Snapshot Pro from our Dashboard Plugin.

    We’ll be looking forward to hearing back from you.

    Kind Regards,

    Nebu John

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