SnapShot Pro is not working.

First of all this is fairly complicated we were intially on a go.daddy server and now have switched over to my hosting with greengeeks the miration was a serious head and and we are still working out the kinks, I have checked the permissions for the wp-content/uploads/snapshot all those folders have permission to write which cleared up a message we were getting earlier because the back up was pointing to a upper due to the website was initially on a subdirectory being built on the last host. I am very close to launch I do have the back up files but have been making changes and I would like to provide my client his backup zip files please assist in making this plugin do what its suppose to do