Snapshot Pro managed backup not working.

Snapshot Pro managed backup not working. The site is a small one but it takes too much time now I get an empty response. https://static.livechatinc.com/8801096/P601IH9YZO/eebbc795214739b14a727d3e5653d493/Screen%20Shot%202018-03-23%20at%2007.52.25.png

  • Nastia

    Hello mohamed

    Hope you're well!

    I've visited your site and teh Snapshot plugin was deactivated. Would you please activate the plugin and add Managed Backup key so we could test the issue?

    Plase note, the Manage Backup is backup up whole site root directory. So it is not only the main site that the plugin backups but the content from other folders in publuc_html. So far looks like in public_html folder there are other sites and compressed backup folders, so it is logical that the back up takes more time.q

    It is possible to exclude these folders from the Managed Backup settings. Go to the Snapshot > Settings and add the full path to these folders inside Global File Exclusions.

    Please let us know below, once you will activate Managed Backups.

    Kind regards,
    Nastia

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