[Snapshot Pro] Managed Backups

Backups are failing to upload to the hub. I have other sites where uploading works. All my sites are on the same hosting, so I'm not sure how to fix this anymore. I've tried a few different things, but nothing seems to be working.

  • Nebu John
    • Staff

    Hi Kari,

    Hope you are doing good today.

    I am really sorry about the inconveniences you are having with regards to using our Snapshot plugin and I hope we resolve it soon.

    Can you try creating an mu-plugin with the code given below?

    <?php
    function snapshot_custom_size_increment() {
        return 5 * 1024 * 1024;
     }
     add_filter( 'snapshot_model_transfer_part_size_increment', 'snapshot_custom_size_increment' );

    This splits the upload process into smaller chunks so the server can properly handle it as it was timing out. To create a mu-plugin, go to wp-content/mu-plugins folder. If there is no mu-plugins folder then, create one. Now, inside the mu-plugins folder create file with name anything.php (make sure file extension is .php).

    You could find more about mu-plugins from this link https://wordpress.org/support/article/must-use-plugins/

    Hope it helps! Please feel free to ask more questions if you have any.

    Kind Regards,
    Nebu John

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