[Snapshot Pro] not backing up

Hi,

mY site has not backed up in 5 months.

  • Predrag Dubajic
    • Support

    Hi mousetape,

    I see that you have 3 old backups on your server and that they were increasing in size each time so I’m guessing that the backup file got to big for your server resources to handle.

    In order to investigate this further and try tweaking Snapshot to better work on your server can you provide us with WP admin and FTP or cPanel login details?

    Note: Don’t leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question and the template below:

    Don’t change the selected topic in the dropdown, just leave it at “I have a different question”.

    Subject: “Attn: Predrag Dubajic

    – Site login URL

    – WordPress admin username

    – WordPress admin password

    – FTP credentials (host/username/password)

    – cPanel credentials (host/username/password)

    – Folder path to site in question

    – Link back to this thread for reference

    – Any other relevant urls/info

    Best regards,

    Predrag

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