I'm new here.
Right now I'm considering to switch off all of my premium plugins subscriptions and enter the magical world of WPMUDEV.
It's more pricey but integrated, managed and could really help me with my work.
I'm writing you now because I've found an issue and of course before the switch I need to be sure that everything works as I expect.
I've installed Snapshot Pro on a website (riflessologiazu.it) which is hosted on Siteground and everything was fine. Backup completed, both files and DB.
The problem came at the second try. I've installed SSPro on a website, which is still a work in progress (and freshly installed just a week ago), http://www.villaescondida2002.com/wp/. This is hosted on an italian "low-budget low-expectations" hosting provider, Aruba.it.
I can probably move the website elsewhere, but since in Italy many of the companies I work with have their websites on Aruba (they did a lot of TV advertising...) I need to know that it's something that can be solved directly on Aruba's servers.
The problem is this:
1. Snapshot Pro doesn't backup the DB!
Instead of the DB there is a 2Kb file called snapshot_manifest.txt. I've checked the forums, as you suggest, and most of the issues regards a "Missing snapshot Manifest" error. In my case, snapshot_manifest is the only thing I get!
2. Snapshot doesn't alert me of issues
Which maybe makes the problem even worse. I've a green flag on the backup operation: "everything is fine and in a safe place!".
3. I've just tried to backup the DB using Xcloner, which is a good free plugin I use when I need to switch to manual operation, and it backed up the DB without problems, creating a 1.6Mb zip file, so the DB is not the issue I guess...
Looking forward for your answer