Snapshot Pro not loading Archive page when attempting restore

Hi Support Team,

I am following this guide to perform a full site migration: https://premium.wpmudev.org/blog/easy-migration-snapshot/

I have reached the point where you click Restore to review what you would like to migrate.

However after a short period of loading, the table is returned empty, (please see this screenshot): http://screencast.com/t/Qojbqy7Ni9

Please be aware I don't currently have FTP access and only very basic server file management and database options via Plesk with this site due to issues/unresponsiveness of the host company. This is why I opted to use Snapshot Pro for this migration as in theory it's not needed.

Theme being used is Select Stockholm - https://themeforest.net/item/stockholm-a-genuinely-multiconcept-theme/8819050

Any advice you can give is greatly appreciated.

  • Kasia Swiderska

    Hello Sam,

    Are you able to check if archive you imported has 644 permissions in your Plesk file manager? If yes, and permissions are correct could you upload that archive to drobox and leave link to it in support message? i would like to check if created archive is correct and if I can import it on another site.

    I checked browser console and your theme is throwing there a JavaScript error - those are unlikely to cause this issue but I would like you to also run a quick plugin/theme conflict test as illustrated in getting support manual (flowchart). Let me know how it goes.
    http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    kind regards,
    Kasia

  • Sam

    Hi Kasia,

    Thank you for your update. Here is the link to the archive: https://dl.dropboxusercontent.com/u/372470078/snapshot-1482264845-161220-201405-03b3745f.zip

    I went into Plesk and enabled full read/write for the archive. I also went through the flowchart and disabled all plugins and enabled a standard theme and the issue persists.

    If there's anything else I can do to assist please let me know

    Kind regards,

    Sam

  • Nithin

    Hi Sam,

    Hope you are doing good today. :slight_smile:

    It seems like the archive could be corrupt, but I'm not able to replicate the exact issue as you get in Snapshot. However, the restore doesn't work fully in my system. Could you please try creating a new snapshot, and see whether restoring helps.

    I do understand that you don't have access to FTP, but to troubleshoot this further, and to have a better idea about this issue, I would recommend that you enable debug mode. You can make use of a plugin like File Manager, to gain access to your files:
    https://wordpress.org/plugins/file-manager/

    To enable debug mode, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add:

    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    After making the above changes, please try to restore with a new backup. If the restore fails, the errors will be saved to a debug.log log file inside the /wp-content/ directory.

    Please attach these in your next reply in txt format file, so that we could give a closer look. You can find more details about debugging here.

    Please let us know how that goes, have a nice day.

    Kind Regards,
    Nithin