[Snapshot Pro] Problems activating Snapshot on site

Hi.
Having issues with Snapshot. Not able to activate, and get this "fatal error":
Fatal error: Uncaught Error: Class 'Snapshot_Helper_Utility' not found in /home/2/a/aerialhub/www/wp-content/plugins/snapshot/snapshot.php:168 Stack trace: #0 /home/2/a/aerialhub/www/wp-content/plugins/snapshot/snapshot.php(8556): WPMUDEVSnapshot->__construct() #1 /home/2/a/aerialhub/www/wp-content/plugins/snapshot/snapshot.php(8564): WPMUDEVSnapshot::instance() #2 /home/2/a/aerialhub/www/wp-admin/includes/plugin.php(1909): include('/home/2/a/aeria...':wink: #3 /home/2/a/aerialhub/www/wp-admin/plugins.php(172): plugin_sandbox_scrape('snapshot/snapsh...':wink: #4 {main} thrown in /home/2/a/aerialhub/www/wp-content/plugins/snapshot/snapshot.php on line 168

Need your help. Have granted access :slight_smile:

  • Inderjeet Singh
    • Flash Drive

    Hello Ralph,

    I tested it and it looks like some of the files was missing/installation is not completed.

    So, can you please first, remove the plugin directory "snapshot" from "wp-content/plugins/" using FTP and download the plugin from here "https://premium.wpmudev.org/project/snapshot/" after unzip it on your computer and again upload the files into the "wp-content/plugins/" directory and activate the plugin from wp-admin.

    If this will not work then please let us know and we can check further.

    Regards,
    Inderjeet

  • Inderjeet Singh
    • Flash Drive

    Hello Ralph,

    Hope you are doing well!

    No, this issue does not occur with WPMU DEV plugin. I have also tested on our server as well and it's working well.

    This type of issue occurs when you are trying to install the plugin and it's interpreted due to some reasons like "Memory Limits" are too low to install the plugin and many other issues.

    If you need any help regarding this, please don't hesitate to open the new forum.

    Regards,
    Inderjeet

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