Snapshot Pro Remote Backup

Hi super team!
I don't know what's wrong, but what I do know is that you can always help :slight_smile:

Some of my clients websites i do host at and some on Normally both works totally fine with snapshot pro. I do have one site that's killing me and keep coming with this error trying to make a remote backup:

Is there any thing i have to do in the files FTP, let me know if you need access :slight_smile:

All the best