I'm not sure if I misunderstood how Snapshot Pro works or if I'm doing something wrong.
I have to restore a site with snapshot pro. When I ran the restore process from the backup, theme configuration wasn't there and there were weird characters added to the text.i.e Â, â€™. These characters were not there before and it's an all English website.
Unfortunately, the site I want to restore is all corrupted so I can't recreate the backup file again. All I have is the latest copy of the backup file created from the scheduled Managed Backup process.
Is there a special setting I missed? Does Snapshot Pro backup everything?