Snapshot Pro Restore

Hi,

I'm not sure if I misunderstood how Snapshot Pro works or if I'm doing something wrong.
I have to restore a site with snapshot pro. When I ran the restore process from the backup, theme configuration wasn't there and there were weird characters added to the text.i.e Â, ’. These characters were not there before and it's an all English website.
Unfortunately, the site I want to restore is all corrupted so I can't recreate the backup file again. All I have is the latest copy of the backup file created from the scheduled Managed Backup process.
Is there a special setting I missed? Does Snapshot Pro backup everything?