[Snapshot Pro] Site won’t backup

I have already been in live chat regarding this and thought a ticket had been raised so not sure if this is being looked into.
My website won’t backup and fails before it ends.
Please can you look into this, I have granted support access.

  • Patrick Freitas

    Hi Ed

    Sorry to hear that you are having this problem.

    I had a closer look on this, wouldn't you mind please update the plugin version, keep the plugin up of date is important.

    However, it seems that SnapShot Pro is having a slow performance on medias folder.

    Using FTP access, would't you mind please access the WordPress root folder, find for wp-config.php , click to edit and find for /* That's all, stop editing! Happy blogging. */ , above it, paste the code:

    // Reduce Snapshot Table Query Chunks
    define('SNAPSHOT_TABLESET_CHUNK_SIZE', 100);
    
    // Reduce Snapshot File Chunks
    define('SNAPSHOT_FILESET_CHUNK_SIZE', 10);

    Run the backup and check it using the the log to follow the progress, it can take a while to create a full backup on some cases, it will depends of how many images there are on the media folder.

    Best Regards,
    Patrick Freitas

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