[Snapshot Pro] Snapshop stalls at /MEDIA

When creating a snapshot it stalls when is gets to /Media/
Similar issue as https://premium.wpmudev.org/forums/topic/snapshot-stalls-in-media-backups

  • Predrag Dubajic
    • Support

    Hi Tom,

    How much media files do you have on your site and do you have some large files in there, for example from another backup plugin?
    If you have such large folders or files you can try excluding them from Snapshot > Settings panel and give it another go after that.
    This issue is usually related to the server not having enough resources to process either the number of files or if there are some really large files that need be added to backup.

    If you have no luck with that could you grant support access to your site in question so we can have a closer look at this?
    To enable support access you can follow this guide here:
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Please respond in this ticket once access is granted.

    Best regards,
    Predrag

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