[Snapshot Pro] Snapshot backup fail

I realized jagole.com backup is fail on yesterday and once in a while it will fail too; I set daily backup on 2am. I afraid things go wrong and so coincident that day backup was fail then i can't restore.

  • Adam Czajczyk
    • Support Gorilla

    Hi iamJayChong

    I hope you're well today and thank you for your question!

    Some backups are fully created and uploaded to The Hub so that's a good sign, at least. They are quite big though so that's also a clue that might suggest some resources' or time outs' issues.

    Since it's a backup-related issue, however, I would need a direct access to the site in order to be able to investigate it. Would you mind providing access credentials then?

    Note: Don't leave your login details in this ticket.
    Instead, you can send me your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question and the template below:

    Subject: "Attn: Adam Czajczyk"
    - Site login URL
    - WordPress admin username
    - WordPress admin password
    - FTP credentials (host/username/password)
    - cPanel credentials (host/username/password) <- preferred if available
    - Folder path to site in question
    - Link back to this thread for reference
    - Any other relevant urls/info

    Best regards,

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