[Snapshot Pro] Snapshot : Full backup not work

Hi,
When I try to do a Snapshot Full have alway this notice :
AAA An unknown response returned from Snapshot backup attempt. Aborting. Double check Snapshot settings.
Can you fix it ?

Best regards

  • Predrag Dubajic

    Hi DUBREUIL,

    Hope you're doing well today :slight_smile:

    I saw that support access is granted so I checked your site and did a couple of tests and it seems that your server is timing out during the process.
    If I try to create separate backups, of database, themes, plugins, each of those works properly, and only error is shown with Media files and that's due to wp-content/uploads/2018/03/ and when that's excluded the backup process works.

    But if I try to do a full backup, even with that folder excluded, it still fails and shows 504 Gateway Timeout error when it gets to plugin, so it's most likely that your server is unable to handle the requests required to create a backup of all of your files and then it fails.

    Could you get in touch with your hosting provider so they can check their logs and see which limits are being hit during the process that may be causing 502 error?

    Best regards,
    Predrag

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