[Snapshot Pro] Website Server going down due to plugin

Here is what my host is telling me. Please update the plugin to keep it from going down.

define('WP_CRON_LOCK_TIMEOUT', 60);
that needs to be delayed by 120

P
ok , please change it

R
Okay. give me few more minutes

Snapshot Pro is the plugin causing the issue, You need to remove that plugin

P
we have to have it for back ups

i will contact the plugin

that took down the server?

R
Yes, You need to remove it or decrease the frequency of the plugin contacting the plugin vendor

  • Patrick Freitas
    • Staff

    Hi DunnRightTech

    Sorry to hear that you are having this issue with Snapshot plugin.

    Wouldn't you mind, please, send me some information and we can take a closer look for you?

    Note: Don't leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question:

    Subject: "Attn: Patrick Freitas"

    - Site login URL:

    - WordPress admin username:
    - WordPress admin password:

    - FTP/SFTP credentials

    Host:
    Username:
    Password:
    Port:

    - cPanel credentials

    Host:
    Username:
    Password:

    - Folder path to the site in question:

    - Link back to this thread for reference

    - Any other relevant URLs/info:

    Please, reply to the ticket once you have sent the information.
    Best Regards
    Patrick Freitas

  • Jayman Pandya
    • Recruit

    Hi DunnRightTech,

    I was able to access your site using Staff Support Access. I noticed that max_execution_time is set to 0 which means a plugin can keep on running for as long as it wants to which can cause outages on the server.

    I would strongly suggest to limit this to 600 milliseconds (6 seconds).

    You can use following code to limit the execution time to 600 ms. Please add this to the wp-config.php just before /* That's all. Stop Editing. Happy blogging. */

    // Performance Enhancements
    ini_set("max_execution_time","600");

    Please watch the plugin after adding this code and let us know by responding to this thread about your observation.

    Thank you
    Jayman

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