Snapshot Pro will not update. Comes back with error Could not copy file.

Snapshot Pro will not update. Comes back with error Could not copy file. snapshot/lib/destinations/greenqloud/AWSSDKforPHP/lib/cachecore/_sql/mysql.sql

  • Michael Bissett

    Hey @Derek Brown, hope you're doing well today! :slight_smile:

    This would usually be due to a permissions issue, have you checked inside the plugins folder to see that files have 644 permissions, and that folders have 755 permissions?

    If that still doesn't do the trick though, you can always try updating via FTP, you'll want to first download .zip plugin file from the project page over here:

    https://premium.wpmudev.org/project/snapshot/

    The download link should be right beside the install button. Once you've downloaded the file, you can delete the /snapshot plugin folder inside of your site, and upload the folder from the .zip file you downloaded in it's place.

    Let me know if this helps please! :slight_smile:

    Kind Regards,
    Michael