Snapshot Restore

I am trying to restore and the message keep saying:
An unknown response returned from Snapshot backup attempt. Aborting. Double check Snapshot settings.

I tried everything including reading some of the tickets you have with others, no luck. I even try switching zip file in the setting.

Anyways I was hoping you can help me out by login in to my wordpress and restore for me.
I already GRANT SUPPORT ACCESS

RESTORE FILE:
snapshot-1466295965-160714-203821-6a408159.zip
July 14, 2016 4:38 pm

Thanks,

  • Adam Czajczyk

    Hello Elizxer,

    I hope you're well today and thank you for your question!

    Please start with increasing an amount of memory available to WordPress. To do this, add following line to the "wp-config.php" file of your site:

    define('WP_MEMORY_LIMIT','256M');

    This line should be placed above the "/* That's all, stop editing...." line. Once it's added there try restoring the snapshot again.

    If it doesn't work still please follow these steps:

    1. Add following lines to the "wp-config.php" file of your site (again, above "/* That's all..."):

    define('WP_DEBUG',true);
    define('WP_DEBUG_LOG',true);
    define('WP_DEBUG_DISPLAY',false);

    2. Run restore again
    3. Download the "/wp-content/debug.log" file from the server
    4. Rename the file to "debug.txt"
    5. Attach it to your replay here.

    This second step will not fix the issue but should help me troubleshoot it by providing me with some additional information and possible error reports.

    Best regards,
    Adam

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