Snapshot restore button greyed out


Trying to restore a backup from snapshot…. But the button to restore is greyed out. Why would this be?

  • Michael Bissett
    • Recruit

    Hey @jay, hope you’re doing well today! :slight_smile:

    I see that the site referred to here has a domain mapped to it using the WordPress MU Domain Mapping, and the mapped domain is being returned to Snapshot, instead of the unmapped domain (which is what would happen if our Domain Mapping plugin were used to map domains to sites backed up with Snapshot).

    You should be able to restore it though if you click on the “Change” button in the “Site URL” section on the restore page, and enter the ID for the blog manually. I tried doing that quickly on your site (as you had the Support Access enabled for it), and it wasn’t greyed out any more for me. :slight_smile:

    Hope this helps!

    Kind Regards,


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