Snapshot restore fails on 63%

Trying to do a managed backup restore using the snapshot-installer.php but it gets stuck and fails when it reaches 63% on tables chunk 15

On top of the message (outside of the sceeenshot) this message is shown:

Warning: Division by zero in /web/htdocs/ on line 754

  • Dimitris
    • Support Star

    Hello there Matteo,

    hope you’re doing well and appreciate the feedback on this.

    As I’d like to share this with our developers, as far as I understand from the chat you had with my colleague Vaughan, you were trying to restore the backups in the same database, right? Not in a new one, please advise!

    Warm regards,


  • Matteo
    • Site Builder, Child of Zeus

    Hi DImitris,

    Yes i actually tryed different ways:

    First i tryed to restore the backup on a different database

    then i tryed on the same database

    Everytime with the same problem, snapshot stopped at 63%.

    Then i tryed to restore the database through my host panel, and it worked. I hope the problem will not represent itself again :wink:



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