Snapshot Settings page not working

I network activated the Snapshot plugin, and when I try to access the Settings page, I get the following error:

The website encountered an error while retrieving It may be down for maintenance or configured incorrectly.

Here are some suggestions:

Reload this webpage later.

HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

Any idea what the problem could be?

  • Timothy
    • Chief Pigeon

    Hey there.

    I was just testing without issue, could you please check your servers error logs for what is output for the 500 error.

    If you’re not sure where those logs are then you can check with your host, they will know the setup best.

    You could also open up your wp-config and enable the debug, change it from false to true:

    define('WP_DEBUG', true);

    You can have those logs output:

    define('WP_DEBUG_LOG', true);

    This will output a log debug.log to your /wp-content/ folder.

    Let me know what errors pop out there.

    We’re mainly looking for fatals and warnings.


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