snapshot still shows pending but archived and shows 295.97mb but the .zip is empty and amazon pending
Please do not change anything or update Wordpress core or plugins. We have a reason for it to be WP 3.6.1 right now.
You can still check out the snapshot info by logging in and I have support access enable with the wpmudev dashboard.
Please let me know as I need the full backup of content and databases to install on another server.