I have a full_backup of my site that I’m trying to restore, but the snapshot-installer.php page displays the following error at the top of the screen:
Warning: ZipArchive::extractTo(/tmp/si_test/snapshot_manifest.txt): failed to open stream: Permission denied in /var/www/vhosts/domain.com/httpdocs/snapshot-installer.php on line 864
We’ve tried defining a new tmp folder in the same directory (using .user.ini) so Snapshot can access it, but can’t seem to get that to work. Also, it appears there might be an issue with the full_backup file itself. During a live chat session, Patrick tried to restore it to one of his test sites, but that failed as well with a 500 error, although other full_backup zips from other sites restored just fine.