snapshot : unable to serve this request

Hello there,

Snapshot has been making backups just fine for me for a while but just as I am trying to create a fresh manual snapshot to transfer to a new site, it is crashing at the plugin phase : unable to serve this request, Site temporarily unavailable.
Connection timed out - please try again.(please see screen shots)

I tried a few times and it keeps failing at that point.. checked the logs and the last line is actually pointing to the wpmudev pluginut is probably because it is the last one in the list :wink::
2015-06-24 16:09:14: file: wp-content/plugins/wpmudev-updates/includes/templates/updates.php

Any idea/suggestions please? This is pretty time sensitive.. :wink:
Thanks,
Eve-Marie

  • Kasia Swiderska

    Hi Eve-Marie ,

    Have you try to disable WPMU DEV plugin and remove it?

    But what you've described points me to thinking of php script execution time and/or memory limits. Backup creation is quite a resourceful process and as such it results for WordPress php scripts to require a bit more time to complete and more memory.

    That being said, first of all I'd try to increase both those values.

    If you can't do that by yourself, please ask your hosting provider for that.

    kind regards,
    Kasia