snapshot view key button not working in The Hub

Hi, I have installed the new snapshot update that allows full integration with The Hub & performs backups to the cloud. In the site admin, I click on the link to get my secret code to set the backup going. This takes me to My Websites under The Hub but the button 'View Key' doesn't seem to do anything, it won't show me a code or anything at all in fact.
I'm using Safari to browse, running an a MacBook Air. Is this a browser issue or is this feature not meant to be running yet?

  • Nithin
    • Support Wizard

    Hi Barnaby,

    Hope you are doing good today. :slight_smile:

    Managed cloud backups is the new feature released in Snapshot Pro v3.0. I tested this with Safari browser, and it seems to work fine. Could you please clear your cookies, and cache, and check whether VIEW KEY button is working. If you still have issues, please disable your browser add-ons, and check whether it works.

    You should get a popup with your Snapshot key in it.

    Please let us know if you still need any further assistance. Have a nice weekend. :slight_smile:

    Kind Regards,
    Nithin

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