Snapshots do not save

The snapsots seems to work localy when I create them, but when I go to restore there are no files under the snapshots. The wpmudev cloud backup also dont work. I have a multisite, but as I understand snapshots should work on multisite also..

  • Nithin

    Hi Bjorn,

    Hope you are doing good today. :slight_smile:

    The snapsots seems to work localy when I create them, but when I go to restore there are no files under the snapshots.

    Thank you for enabling support access, I checked your website. And it seems like there hasn't been any successful archives created, all the existing snapshots didn't complete fully, and they are empty.

    I was able to notice that you are having a low memory limit, and max_execution_time, could you please increase these values, and check whether it makes any difference.

    To increase your memory limit, and other values, you'll have to create a php.ini file inside your root directory, and add the following rules to it:
    For eg:

    upload_max_filesize = 100M
    post_max_size = 256M
    memory_limit = 512M
    file_uploads = On
    max_execution_time = 300

    If you aren't able to increase your memory limit, would recommend you to get in touch with your host, in order to increase these values.

    Please check this link for more info:
    https://premium.wpmudev.org/blog/increase-memory-limit/

    I was able to notice that you are running PHP v 5.4.45, would recommend you to upgrade PHP to at least minimum version of PHP v 5.6:
    https://wordpress.org/about/requirements/

    Please let us know how that goes, so that we could give a closer look. Have a nice day. :slight_smile:

    Kind Regards,
    Nithin