So here is my issue I've been following the instructions

So here is my issue

I've been following the instructions in the manual and I am simply trying to put in my host, username and password followed by the Quick connect button to begin uploading my theme pack

Every time I try this the server pings back there is an error with cannot connect to server

  • Timothy Bowers

    Hey there,

    It sounds like you're referring to FTP, is this correct?

    If so it sounds like some of the credentials you're using are incorrect. Check your port, hostname, username and pass. Some hosts change the default ports.

    You could also ask your host where to find your FTP details.

    If you're using cPanel to manage your hosting you could use their File Manager to upload the themes.

    If this wasn't regarding FTP then could you please clarify further?

    Take care and have a great day!

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