some images don't show on mobile phone

Hi,
The slider and the carousel at the bottom of the page are not showing on mobile version of the website. I think the problem started after transfering autoedr.ca/new to autoedr.ca
I have also disabled hummingbird plugin, in case that was causing the problem.
Please advise

  • Kris
    • Support

    Hi Sam

    Hope you are doing good today.

    From what I review site source images used in top slider exist on server. I alsno notice those images use lazyload class. Possibly from Smush. Can you temporary disable lazyload in Smush and see if this help?

    As for bottom slider and footer image looks like after transfering those images was no copy. When I open images path in browser I get 404 error. Do you still have a copy of this site under NEW folder and can you compare upload folder with correct images?

    Kind Regards,
    Kris

  • Nithin
    • Support Wizard

    Hi Sam ,

    but works fine on desktop.

    I could still notice the issue in desktop side.

    You meant the images mentioned in the screenshot appears on your desktop side? On further checking the images aren’t physically present when I try to open the image paths for example:

    https://autoedr.ca/new/wp-content/uploads/2019/06/Aston-Martin-Auto-EDR.png
    https://autoedr.ca/new/wp-content/uploads/2019/06/jaguar-Auto-EDR_test.png
    https://autoedr.ca/new/wp-content/uploads/2019/06/auto-edr-logo-2.png

    Since you have disabled Smush CDN, and Smush Lazyloading settings, and still notice similar issue it might be during the migration some of the images didn’t make it through, and hence appear missing from the /wp-content/uplodas/ folder

    Maybe you could check whether the above-listed images are present in the /wp-content/uploads/2019/06/ path? If not, manually copying the missing images should help.

    Please do let us know how that goes, and share any screenshots if there are any instances where the images are present or loading fine in your side so that we could check further.

    Regards,
    Nithin

  • Sam
    • Site Builder, Child of Zeus

    Hi,
    I was ale to fix the carrousel, by submitting the images from the media library.
    But the images on the qode slider are still not showing even after disabling lazy-load.
    Please advise.
    thanks
    sam

  • Kris
    • Support

    Hi Sam

    I review source once again and those image from top silder still got path to test site which was under “new folder”.

    I review those sliders images in “Qode Slider” and I delete them nad re-add again. I also correct link in one of those images (removed /new). Now images appear once again.

    Hope this help :slight_smile:

    Kind Regards,
    Kris

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