Sorry, we did not find a valid reset-key. Please request a new reset email and try again.

When a user tries to reset their password at
MYURL.com/login/

A message displays saying:
"Request failed, please try again."

An email is sent to the user with an activation link

When the link is opened a message displays:
"Sorry, we did not find a valid reset-key. Please request a new reset email and try again."

1) What is causing this?\
2) Please have a look - Support Access granted. Kindly fix this error

Thanks in advacne

  • Predrag Dubajic

    Hi @BGF,

    I have checked your site and with Membership 2 deactivated this issue is still happening, I see that you have over 60 plugins active on your site so it might be that some of them are causing this.

    One thing I did notice is that if you copy/paste the link in browser it works fine, clicking on the link goes to a different URL that causes this.

    I would suggest performing basic troubleshooting by disabling your other plugins and switching to default WP theme to see if any of those are causing this.

    Best regards,
    Predrag

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.