Sorry, you are not allowed to access this page.

When I try to access the items on Ultimate branding page, using the tab menu, it gives the Sorry, you are not allowed to access this page, but, if I use the plugin menu from Dashboard: I can access the pages.

  • Nahid
    • Tech Support

    Hey Jack !
    Hope you are having a great day!

    In order to investigate the issue further, I logged into the site using the credentials that you had provided during the chat session but was unable to see the Ultimate Branding plugin installed in it. Do you think we are missing something here? Would you be able to re-install it so that we can take a second and deeper look into it?

    According to the details sent during the chat session, I wasn't able to replicate the reported issue in test sites of ours, so I believe it is something specific to your site. Could you please go through the following troubleshooting tests which would help us determine the source of the issue?

    1. Plugin/theme conflict test:
    Try running a full plugin/theme conflict test just to make sure no other plugin(s)/the theme on your site is/are conflicting with Ultimate Branding and thus causing the issue. The basic concept is to temporarily disable all the plugins except Ultimate Branding and WPMU DEV Dashboard, switch to a default WordPress theme and check if the issue still persists. If it doesn't, please enable all plugins and the theme one after another to see activating which brings back the issue. This handy flowchart can help you do a full plugin/theme conflict test.

    2. Enable debugging: If the plugin/theme conflict test doesn't help, please enable WP_DEBUG. You can enable debugging by putting the following constants in the wp-config.php file:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    @ini_set( 'log_errors', 1 );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    These constants must be added before the line "/* That's all, stop editing! Happy blogging. */" for them to work. Please make sure identical constants are replaced if they were already there previously.

    Enabling debugging in WordPress will log any errors that the site encounters in a log file named "debug.log" located in the "wp-content" folder. Please upload the debug.log file in a cloud storage platform like Dropbox and attach the shared link in your next response so that we can take a look into it. You can know more about WordPress debugging in this handy article.

    Note: It is highly recommended that the site is backed up before the tests or the tests are done in a cloned staging site.

    Hope this helps. We'll be looking forward to hearing from you. Thanks!

    Kind regards,

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