SSL Certificate

My service provider already informs me that my SSL Certificate already effective. But when I want to change to URL in WordPress setting. It didn't allow me to change. How can I edit it, Thanks!

  • Ash
    • WordPress Hacker

    Hello Easy

    Looks like you have following defines on the wp-config.php:

    define( 'WP_HOME', 'http://example.com' );
    define( 'WP_SITEURL', 'http://example.com' );

    Please look for those. Either remove those, or make the changes there.

    You can also try editing directly in the database. You need to check for site_url and home_url field in wp_options table.

    Please let me know how it goes. Have a nice day!

    Cheers,

    Ash

  • Nithin
    • Support Wizard

    Hi Easy,

    Sorry for the delay in getting back to you, changing the WP_HOME, and WP_SITEURL to https, shouldn’t have caused such an issue, that’s an odd behaviour.

    Could you please send us your sites credentials, so that we could give a closer look. You can send credentials by using our secure contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question

    – To Mark to my attention, the subject line should contain only: ATTN: Nithin Ramdas

    -WordPress admin username

    -WordPress admin password

    -login url

    -FTP credentials (host/username/password)

    -link back to this thread for reference

    -any other relevant urls

    Please do follow up in the ticket once you have sent the above credentials. Have a nice day. :slight_smile:

    Kind Regards,

    Nithin

  • Nithin
    • Support Wizard

    Hi Easy,

    Sorry for the delay in getting back to you. Thanks for sharing the login, WP admin is working fine. I tested the FTP login credentials, but I’m’ afraid it doesn’t work. I’m getting the following error message:

    Response:	331 Password required for upload@greenprxxxxxxl.com
    Command: PASS *********
    Response: 530 Login incorrect.
    Error: Critical error: Could not connect to server

    Which means the shared FTP password is incorrect, could you please check the login credentials work in your side, and point out what’s missing, or re-share the new Login credentials the same way as done before, so that we could give a closer look.

    Regards,

    Nithin

  • Easy
    • Wordpress Newbie

    Nithin

    Dear Nithin, I had re-share the new login credential again in the “i-have-a-different-question” new tickets.

    But I forgot to mention this issue ticket URL in that new tickets, so hope you can find it.

    Here is the screenshot of the photo that I had test login success.

    Thanks for your help.

  • Nithin
    • Support Wizard

    Hi Easy,

    Sorry for the delay in getting back to you, we gave a closer look regarding this, and can confirm there isn’t any specific issue regarding this which is causing within WordPress side.

    I could notice that when I switch to https it’s loading 404 error as you have pointed in your screenshot, which has to relate with SSL certificate not pointing correctly to your domain.

    The SSL certificate seems to only point to the domain in greenprxxxxxxl.com, and not greenprxxxxxxl.com/home

    Could you please bring this into your hosting providers attention so that this could be corrected in the server side? You might find the following link helpful:

    https://stackoverflow.com/questions/11253185/404-error-with-wordpress-ssl?rq=1

    Please let us know what your hosting provider has to say, have a nice day ahead. :slight_smile:

    Regards,

    Nithin

  • Ash
    • WordPress Hacker

    Hello Easy

    You need not to buy another SSL for greenprocapital.com/home, the SSL for the domain greenprocapital.com should over all of its subfolders.

    What I noticed is, the domain greenprocapital.com and http://www.greenprocapital.com are pointed to different directory. And greenprocapital.com has a redirect to http://www.greenprocapital.com. I am saying because, if you go to http://www.greenprocapital.com/home it works but greenprocapital.com/home shows a 404 error. That means, www version is pointing to a different directory.

    What you need to ask your host is:

    1. Make sure www version of the and non-www version of the domain points to same directory

    2. When SSL is added, it should work for non-www and www both domains, not other subdomains though unless this is a wildcard SSL

    3. The SSL should point to exactly same directory of www and non-www version, not to a different directory.

    Hope it helps! Please feel free to ask more questions if you have any.

    Have a nice day!

    Cheers,

    Ash

  • Easy
    • Wordpress Newbie

    Ash

    Dear Ash, first of all, thank you for your assistance.

    We are so frustrated about this situation now because our former website developer is so unskillful and we’re trying to fixing his problem now.

    Did WPMU are available to provide WordPress hosting/developer service?

    We’re willing to purchase this kind of service is it is available.

    To solve this question as fast as possible.

    Thanks

  • Nithin
    • Support Wizard

    Hi Easy,

    Hope you are doing good today. :slight_smile:

    Did WPMU are available to provide WordPress hosting/developer service?

    Since the issue is with SSL, yes, you could use WPMU DEV Host which supports SSL out of the box. However at the moment, I’m afraid, we don’t support subfolder installs, only single sites, and Multisite(subdirectory).

    So, you could create a new site here:

    https://premium.wpmudev.org/hub/hosting/

    Which by default will create the site URL in the following format:

    sitename.wpmudev.host

    Where you could work on your site. You can use plugins like Shipper Pro, or Duplicator Pro to migrate your site to our host:

    https://premium.wpmudev.org/project/shipper-pro/

    https://wordpress.org/plugins/duplicator/

    Also, if you are looking to change the default wpmudev.host domain URL, to your Top Level Domain, you can check the following documentation for more information regarding that:

    https://premium.wpmudev.org/docs/hosting/dns-and-domain-management/

    The 1st 3 sites you create in our host is free, so would recommend you to give it a try, please check the features for more info:

    https://premium.wpmudev.org/hosting/#wpmud-hg-hosting-landing-plan-price

    Regards,

    Nithin

  • Easy
    • Wordpress Newbie

    Nithin

    Dear nithin and WPMU team,

    First of all, thank you for your reply.

    I don’t think I sure understand the concept of subfolder installs,

    are you referring our website is in the subfolder called “home” now?

    Can we move the website back to the main folder so we can fix the URL problem?

    Please, we love to any solution we can have now cause honestly we aren’t expert.

    Thanks

  • Ash
    • WordPress Hacker

    Hello Easy

    Yes, it looks like your site is installed under “home” folder and there is a redirect from your domain root to home directory. But when it comes with non-www version of the domain, the home directory doesn’t work as it seems to pointing to another place.

    If you really don’t need the /home/ directory, then moving the site to root of www version (not non-www version) of the domain should solve the issue. Also remove the redirect from domain root to home directory.

    Have a nice day!

    Cheers,

    Ash

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