Stalled ticket – no response in a full week.

My ticket is stalled and I haven't heard a peep in a week. What gives? My client is quite distraught, as one of the main reasons I recommended this plugin to her is your great track record on support and timely assistance.

https://premium.wpmudev.org/forums/topic/protecting-categories-as-such-not-just-posts-that-have-a-category