Starting appointment time dependent on duration of appointment. Why?

We want to use Appointments to reserve conference rooms. We have options for 1/2 hour, 1 hour, 90 minutes and 2 hours. When someone chooses one of these options from the dropdown, the available starting times change so that if you choose 2 hours, you can only choose your time to start at 8:00, 10:00, 12:00, etc. Why does this change and prevent someone to schedule from say 9:00-11:00 or even 9:30-11:30? The starting time should not be dependent on how long the appointment is.

  • Michael Bissett

    Hey @templesmc, hope you're doing well today!

    That's because by default, the time slots are calculated by the duration of the service.

    Fortunately, you can override this behavior by enabling the "Durations" add-on (found in Appointments -> Settings -> Add-ons).

    Once you've done that, go to the "General" section inside the settings for Appointments+, and set "Time slot calculus method" to "Minimum time based appointment duration calculus (legacy)".

    Then it's just a matter of setting "Time base (minutes)" to the desired value (as Appointments+ will now reference that when it comes to showing the time slots available).

    Hope this helps!