Startpage does not display anymore…

Hello Support Team,

sadly a new issue arose, now we can’t display our homepage anymore, please vies screenshot below.

Please help to find and sort out this bug…

What we did since last ‘correct’ display:

1) Provider did automatic update to newest WP version

2) Themeforest suggested to modify page.p as follow. Reason for that since update of WP all headlines of pages were eliminated…

to customize the Page with sidebar template to accept HTML in title open the file trades/page.php and on line 57 you will see

<!– THE TITLE –>

<?php if ($cmb_hide_page_title != “checked”:wink: { printf(‘<h1>%s</h1>’, esc_attr(get_the_title())); } ?>

change this to

<!– THE TITLE –>

<?php if ($cmb_hide_page_title != “checked”:wink: { printf(‘<h1>%s</h1>’, get_the_title()); } ?>

Similar changes can be made to other page templates if needed (e.g. trades/page-full-width.php). Look for the Title section.

Best regards,

Theme Canon

3) we activated/deactivated/re-activated Ultimate Branding…

Support access is granted.

  • Anang
    • New Recruit

    Hi Prinz

    Thanks for contacting us :slight_smile: Could you help me turn on WordPress Debug mode ,so I can see the errors ? Edit your wp-config.php and find line contain define(‘WP_DEBUG’, false); and then replace it to define(‘WP_DEBUG’, true);

    Let me know if you have turn on the debug mode :slight_smile:

    Best Regards

  • Klaus
    • The Crimson Coder

    Hello Anang,

    that’s awesome getting back so promptly! I’m always so grateful and pleased having not only a quick response also being supported from highly-skilled professionals.

    As requested DEBUG mode is set to TRUE

    IMPORTANT:

    In case you’ll experience an ‘Error establishing db’ problem accessing the application please don’t give up. Just try it again… usually if you repeat your intended task a second or third time you then have access to the site (btw this error happen normally only once a first login… and is a provider issue currently in our focus too).

    Nevertheless we do have to continue developing our application…

    So, please be so kind and give it another go.

    Big, big thank you in advance.

    Prinz

  • Anang
    • New Recruit

    Hi Prinz

    I have check your site, and it seems you run multisite blog, and your other blog that use the same theme working fine. Could you help me what plugins that you installed in main site that not installed on other blogs ? Because I see your page list on main site slightly different then on the other blog.

    Waiting for your response :slight_smile:

    Best Regards

  • Klaus
    • The Crimson Coder

    Hello Anang,

    Yes, so far don’t experience trouble within sub domain. There I’m using the same Theme just another template.

    As requested below list of active Plugins on Mainpage.

    Plugin active in MAIN domain

    Admin Columns Network Activated

    Akismet Network Activated

    bbPress Network Activated

    Blogs And Users Network Activated

    Blogs Directory Network Activated Network Only

    BuddyPress Network Activated

    Catch IDs Network Activated

    ** Envato WordPress Toolkit Network Activated

    Friends Network Activated Network Only

    Jetpack by WordPress.com Network Activated

    Join My Multisite Network Activated Network Only

    List category posts Network Activated

    Members Directory Network Activated Network Only

    Membership Premium Network Activated

    Multisite Enhancements Network Activated Network Only

    Multisite User Management Network Activated Network Only

    Protected Content Network Activated

    Quick Custom Solution Plugin Network Activated

    Rename Users Network Activated

    ** Revolution Slider Network Activated

    Subtitles Network Activated

    ** Trades Core Plugin Network Activated

    ** Trades Shortcodes Plugin Network Activated

    ** Trades Widgets Plugin Network Activated

    Ultimate Branding Network Activated

    User Role Editor Pro Network Activated

    WPMU DEV Dashboard Network Activated Network Only

    WP Super Cache Network Activated

    ** THEME

    Hope that helps.

    Prinz

  • Klaus
    • The Crimson Coder

    Hi Anang,

    it seems that Membership Premium and Protected Content plugin causes the hassle with not showing startpage anymore. Just deactivated them both… homepage is displayed.

    However I need to have both plugins activated.

    Membership Premium in conjunction of our affiliate application

    Protected Content is needed for our membership program.

    Can imagine this information helps you to fix our issue easier.

    Looking forward to hear from you.

    Prinz

  • Klaus
    • The Crimson Coder

    Hello Anang,

    just to let you know we’ve currently deactivated all plugins in order to continue with our task but the issue as described is not solved…

    In short: in order to reproduce the mistake you have to activate plugins as listed above.

    Prinz

  • Anang
    • New Recruit

    Hi Prinz

    Sorry for late response :slight_frown: I have tried to install Membership and Protected Content on multisite installation and newest wordpress version, but I don’t see any errors. Could you give me the error messages when you have both plugin activated ? or it’s just blank ? Please let me know how to reproduce this errors so we can made a fix for that.

    Let me know if you have any information :slight_smile:

    Best Regards

  • Klaus
    • The Crimson Coder

    Hello Anang,

    GREAT news… we finally could convince our provider to solve (hopefully lasting) our huge multi-db issue which drove us nuts apart from the bad situation that we could not really do our job right from the beginning.

    What provider exactly has done, we don’t know BUT they eliminated approx. 98% all db errors; means we reached an improvement of approx. 98% not having any obstacles in our way.

    Since then (we are still testing) a hell lot of website issues like not being able to display a front page are solved too. Therefore for the moment we close this support request as being solved.

    Once again big thank you to you for all your efforts.

    Kind regards

    Prinz

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