Still impossible to create backup

I added some lines of code to the wp-config.php and I edited max_execution_time at my host, but when I tried to run a backup or snapshot, I always get timeouts or other error messages now.

  • Luís
    • Support

    Hi Markus ,

    Hope you're doing well since your live chat!

    I gave a look on your site and you have some folders that contains big files, such as a folder with another WordPress installation and also folders from other backup tools (i.e Updraft). I excluded these folders in Snapshot -> Settings, under the Global File Exclusions section.

    I tested both Managed Backups and the regular Snapshots and they worked properly. Can you please try from our my side too?

    Cheers, Luís

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