subdomains not resolving on the domain

I activated multisite on my website but the subdomain are not resolving.

Steps i followed
1) added required lines in - wp-config,php and changed .htacccess as per instructions
2) Added wildcard subdomain from the cpanel

the first subdomain i created is

when i am hitting it i am getting "Page not available"

Please advise

  • Tyler Postle
    • CGO

    Hey Srinivas,

    Hope you're doing well today and thanks for your question!

    Did you just setup the wildcard now? Sometimes it can take a little while to propagate.

    Did you set the document root to the root of your WordPress installation?

    Sometimes when you create a wildcard subdomain it will make the document root like this:


    Remove the wildcard, you want it to just be /public_html/ assuming that is where your WP install is :slight_smile:

    I've attached an example of what it should look like.

    Hope this helps Srinivas, if you're still having issues just let us know and we'll take another look at this.

    All the best,

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