Subscribe by Email CSV imports as one big email

I'm trying to load in the CSV attached and it just brings it in as one big email. What am I doing wrong? It didn't let me upload the CSV so here's a photo: http://www.screencast.com/t/Ig1eSAGTt

  • Vinod Dalvi
    • WP Unicorn

    Hi @ansley,

    I hope you are well today and thank you for your question.

    Yes the Subscribe by Email subscribers list CSV file contains emails of all subscribers having every emails address on new line and it displays in one column when opened in excel file.

    I could import the CSV file in the Subscribe by Email plugin successfully.

    Are you getting any error message importing it?

    Is the default sample CSV file provided by this plugin working fine for you?

    Would you mind if I logged in to your site and did some troubleshooting? This might help get to the bottom of this faster. If this is ok, just grant me temporary admin access to your site by clicking "Grant Access" button in the WPMU DEV Dashboard Settings as described on the following page and reply on this thread after granting it?

    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Kind Regards,
    Vinod Dalvi

  • ansley
    • Site Builder, Child of Zeus

    I used that exact one and it imported them as one address. No error message, just one very long address.

    And yes the sample one works just fine.

    I don't have the grant access button. I only am able to activate one site at a time and I can't find the place to deactivate the old one and activate a new site because y'all keep changing the layout of your website.

    Please provide a private channel through which I can send you temporary login info.

    thanks,
    A

  • Kasia Swiderska
    • Support nomad

    Hello ansley,

    You can do that by using our secure contact form https://premium.wpmudev.org/contact/

    Subject: "Attn: Kasia Swiderska"
    -WordPress admin username
    -WordPress admin password
    -login url
    -Link to your file you try to import
    -link back to this thread for reference
    -any other relevant urls

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me

    Kind regards,
    Kasia

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