subscriber info missing in recent pro sites membership

Have a client who received an expiration notice for their site. Looking at her account I noticed something odd... the Subscriber and Subscription areas say "This site is using a different gateway so their information is not accessible." And yet, it's the same gateway as all the rest...

Previous Payment Gateway: Stripe
Previous Payment Term: 1 Month

Is this a bug because she originally had a manually enabled pro status? (I gave her a free month or two when we were building the site.)

Want to make sure this isn't signs of a larger problem.

Pro site is
Support Access enabled.