Subscription Option not showing

Hi,

I've inserted the subscription form shortcode into the subscription page.
When I access the website as a stranger (not logged in), I can access the first page of the subscription page (i.e. the email address, user name page).

However when I am subsequently redirected to the following "Options" page, the subscription options do not show.

I am currently using eStore from elegant themes.

Any idea?

Cheers
J