New to the community? Start here

Subsites are down if previous payment gateway was paypal express/pro

Hey guys,

after the latest update i’ve seen that a few sites on my network were going down.

Only sites that had PayPal Express/Pro as the previously payment gateway are affected.

They expired and should now be running on the free level.

I get that error:

Fatal error: Call to undefined method ProSites::get_profile_id() in /Applications/XAMPP/xamppfiles/htdocs/mywpinstalation/wp-content/plugins/pro-sites/pro-sites-files/gateways/gateway-paypal-express-pro.php on line 3146

This error exists locally as well as on my main site. Support Access Granted!

Best,

David

Wed, 18 May 2016 12:09:55

Jude
- DEV MAN
- 1,218 pts: Hero points 11,004 pts: Rep. points LEVEL 28
Hi there David

Thanks for getting in touch !

Can you replace this file
```
/wp-content/plugins/pro-sites/pro-sites-files/gateways/gateway-paypal-express-pro.php
```
With the one Im attaching here

https://www.dropbox.com/s/4nswxengj0mjsj5/gateway-paypal-express-pro.php?dl=0

Looks like a static method was called in an instance variable

Cheers

Jude
MapSteps
- Site Builder, Child of Zeus
- 104 pts: Hero points 246 pts: Rep. points LEVEL 4
He @Jude!

thanks! The error has gone, but now we have this one :slight_smile:

Fatal error: Cannot redeclare class ProSites_Gateway_PayPalExpressPro in /Applications/XAMPP/xamppfiles/htdocs/mywpfolder/wp-content/plugins/pro-sites/pro-sites-files/gateways/_gateway-paypal-express-pro.php on line 7

Cheers,

David
Jude
- DEV MAN
- 1,218 pts: Hero points 11,004 pts: Rep. points LEVEL 28
Hi David

Looks like you did not remove the old file (gateway-paypal-express-pro.php) from the gateways folder. Can you move it outside the WP install please ?

Cheers

Jude
MapSteps
- Site Builder, Child of Zeus
- 104 pts: Hero points 246 pts: Rep. points LEVEL 4
Hey Jude,

Loool, i am sorry :smiley: It works! Thanks again! :slight_smile:
jcnjr
- HummingBird
- 345 pts: Hero points 1,727 pts: Rep. points LEVEL 10
replace this file

Thanks for this Jude !

I discovered the same issue with our expired Pro Sites, and this fix did the trick.
Chris
- The Bug Hunter
- 210 pts: Hero points 830 pts: Rep. points LEVEL 7
Jude

I’m having the same problem, but your link above is broken. Could you please reattach the file here?

Thanks

Chris
Luís
- Support
- 1,499 pts: Hero points 11,667 pts: Rep. points LEVEL 28
Hi Chris ,

Hope you’re doing well today!

Can you try the file attached, please?

Cheers, Luís
Jude
- DEV MAN
- 1,218 pts: Hero points 11,004 pts: Rep. points LEVEL 28
Just an FYI guys, the fix is applicable to only version 3.5.2 of the plugin, the subsequent versions have this refactored and you don’t need to use this patch there. Thanks
Adam
- Flash Drive
- 5 pts: Hero points 45 pts: Rep. points LEVEL 2
Hi,

I’m using version 3.5.4 of Pro Sites plugin, but there is still exists this issue.

[Fri Jan 06 06:09:26.039399 2017] [:error] [pid 31468] [client 157.55.39.8:6093] FastCGI: server “/var/www/clients/client0/web1/cgi-bin/php5-fcgi” stderr: PHP message: PHP Fatal error: Call to undefined method ProSites::get_profile_id() in /var/www/web/wp-content/plugins/pro-sites/pro-sites-files/gateways/gateway-paypal-express-pro.php on line 3146

[Fri Jan 06 06:09:35.107810 2017] [:error] [pid 838] [client 157.55.39.121:4017] FastCGI: server “/var/www/clients/client0/web1/cgi-bin/php5-fcgi” stderr: PHP message: PHP Fatal error: Call to undefined method ProSites::get_profile_id() in /var/www/web/wp-content/plugins/pro-sites/pro-sites-files/gateways/gateway-paypal-express-pro.php on line 3146

[Fri Jan 06 06:09:35.372201 2017] [:error] [pid 841] [client 157.55.39.121:4247] FastCGI: server “/var/www/clients/client0/web1/cgi-bin/php5-fcgi” stderr: PHP message: PHP Fatal error: Call to undefined method ProSites::get_profile_id() in /var/www/web/wp-content/plugins/pro-sites/pro-sites-files/gateways/gateway-paypal-express-pro.php on line 3146

Please fix this error finally.
Luís
- Support
- 1,499 pts: Hero points 11,667 pts: Rep. points LEVEL 28
Hi Adam ,

Hope you’re doing well today!

From what I checked the patch provided was included in this new version and from what I tested I was unable to replicate the issue.

Can you please create your own topic so we can focus on your issue:

https://premium.wpmudev.org/forums/#question

Cheers, Luís
Adam
- Flash Drive
- 5 pts: Hero points 45 pts: Rep. points LEVEL 2
Okay, I opened a brand new support ticket for this here:

https://premium.wpmudev.org/forums/topic/call-to-undefined-method-prosites-on-line-3146?replies=1#post-1198207

Please fix it :slight_smile: