Support and why no answer

Dear support and management team,

I am wondering why my question posted on this link is not being answered.

I give all the information requested and its more than ten days with no response. If there is no answer to the question then at minimum i should know. I pay almost 80$ a month an should have at least an answer to my question, even if there is no solution to my issue. At least that will give me an idea what to do next. Thank much for your attention on this.