Support based subsite - Search only through completed tickets/faq

Hi there,

So, my homepage is basically a search box and was wondering how would I go about telling the search box to only search through faqs (posted answers, etc)? That way making the subsite only and exclusively a support center.

Thanks!

  • Adam Czajczyk

    Hey @luciel_campbell,

    I hope you're well today and thank you for your question!

    Our Support System plugin includes a search box that will search through the "Support System" content. I assume you're referring in your question to the general WP search box, am I right?

    In this case, if you'd need to search both site's (or network's) content and the support system you'd most likely want to replace the core WP search box with a plugin like this one:

    https://wordpress.org/plugins/advanced-custom-post-search/

    All the support and faq tickets are actually a posts of custom type. Using the configurable search box like the one from the aforementioned plugin you will be able to include/exclude certain custom post types from search, so I think this should let you achieve the desired effect.

    I hope that helps!
    Cheers,
    Adam

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