Need some guidance. Setting up a niche blogger / wordpress.com service with service levels and such. free members will have access to support forums and resources (ie. videos / faqs / walkthroughs) and paid members will have that plus email support.
Email Support, this scares me a bit.
How have people handled this in the past?
Are there any resources available to operators of a wpmu site that help?
At what point does it become a full time job?
At that point where do you find people to do it?
OMG the more i think about it the more worried I am.
Any suggestions would be appreciated.