Support Form hortcode not working on new sites

I installed the support system shortcode on my default site I use for NBT and created a page for the support form & added the shortcode [support-system-submit-ticket-form] and that works fine.

However, whan a new site is registered and created if you go to the that support page on the new site, the shortcode is not working. You see the shortcode displayed on the page but NOT the form that is supposed to be generated by the shortcode.

What did I do wrong :slight_smile:

Instead of creating a "support page" for each site with the shortcode, do I just create a support link that goes to the "support page" of my default site that does work and that will work for all users as long as I have the "only show tickets for the registered user" selected?

Thanks!