Support form redirect on topic choice

Hi guys

When I want to create a ticket and choose the topic as "I have a billing or account question", the page reloads and I have to start over creating the ticket.

Please fix this, as I'll have to submit my original ticket about an account query under the wrong topic.

Thanks
Kobus

  • Luís

    Hi Kobus ,

    Hope you're doing well today!

    Firstly, thanks for your suggestion.

    All the questions related to billing/account should be sent using our contact form, so, you are redirected to the Contact page to your question be forwarded to our account and sales department.

    So, to any question related to support you should add a new question and select the different topic:

    - General WordPress;
    - Plugins/Themes;
    - ..............

    The forum topics and the contact page have two separated forms, so, when you are redirected you lose all the content inserted. To avoid this you should first select the right place (support or billing/account).

    However, as this topic is already in our Features and Feedback section, I am sure that you suggestion will be taken into consideration for the next updates.

    Cheers, Luís

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