Support forum - can't respond or download attachments

I asked a question on support, but cannot respond to the item - I also do not see the attachment with the item here - I cannot post a support item when I'm logged in...

What's up with my account?

  • PC

    Hey there,

    Thanks for posting on the forums and sorry for the issues.

    Sorry but I am confused, you just posted on the forums by creating this thread !

    Or did you create it via your WordPress site Dashboard ?

    Its possible that you have got a free and a paid account with us and you are logged in to the free account in your browser and that is why you can't post on the forums or download attachments.

    Can you kindly ensure that is not the case so that I can look into it in more detail ?

    Please advise !

    Sales &Support

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